Help Center

For Artist

Request access to Play & Follow for Artists
(https://www.playandfollow.com/requestyouraccount/new/artist)
1. Fill out your email and create a unique username to create an account for Play & Follow for Artists. The username you select will be in the link for your artist landing page and cannot be changed after creation. You can check to see if the username of your liking is available by clicking on the “check” button next to the username after you have filled it out. To move on to the next step, click “Next”.
2. Fill out your legal first and last name and birth date as well as your artistic name and music genre. For the music genre, the drop-down contains all musical genres according to the Apple Music Style Guide.
3. Fill out all of your music and social media links. Under each store, there is a short-cut link for you to search for your artist profile on the respective stores. Once you have the link, paste the full link on the field for the respective store. A website is not required, but be sure to fill out this page to its entirety so each of your official artist profiles will be shown on your Play & Follow artist landing page.
  1. After submitting the links, the Play & Follow team will verify each link.
  2. After each link is reviewed and approved, then the links will be available for you to add to your Play & Follow artist landing page.
  3. This process takes place to avoid fraud and enforce quality control that each link that is marketed is directing traffic to the correct destination.
4. Please agree to the terms and conditions of the artist verification process. Verification will only be granted if you have legitimate artist accounts on the digital streaming platforms and social media. If you do not agree, then we will be unable to create an account for you.
5. You will be able to complete your request by agreeing to the terms and conditions and privacy policy of Play & Follow for Artists, before verifying that you are indeed not a robot. Then you will be able to send your request.
6. Play & Follow for Artists is only available for artist registration at the moment. After you complete the registration, you will receive an email confirmation confirming that the Play & Follow team is processing your request. This process can take 24-48 hours for the Play & Follow team to review and verify your artist account.
7. After your registration has been reviewed and confirmed, you will receive an email confirmation that your Play & Follow for Artists account has been created. In that same email, you will be able to create your password.
8. When creating your unique password, it must contain at least 8 characters: at least one letter, at least 1 number, and at least 1 special character (@,$,!,%,*,#,?,&).
9. Once the Play & Follow team has verified your music and social media links, then you will receive a confirmation email that your profile has been verified.

Create your customizable artist landing page
To construct a fully personalized artist landing page, it is essential to fill out both the Artist Information Section and the Artist Page Section to leverage all the available tools provided by Play & Follow for Artists.
1. After logging in to your Play & Follow for Artists Account, you will navigate to the “Artist Information” section. Here you will be able to update your photo, add your logo, add your artist information and biography, rearrange, edit, and view your music and social media links, and you will be able to manage your team members and their roles and permissions. All changes will automatically be saved.
  1. To change your artist photo, simply click on the photo above your artistic name and you will be instructed to add an image or search for previously uploaded images.
    
    When uploading an image, please be sure that it is in jpeg or jpg formatting.
    
    You will be able to remove, rename, and edit the description of your photo for future reference. If you are getting a “Bad Request” message when uploading your photo, please check the file source and try again.
    
    Once complete, please click “Insert Image”.
  2. If your artist links have been verified, then you will receive a blue check mark confirming that your artist page is verified by the Play & Follow team and you will have an Official Artist Page.
  3. To add a logo, there is a button on the top right-hand side of the screen under the “Artist Information”section where you can add the image. All logos must have a transparent background and be in png format. You can always remove or update your logo at any time.
  4. Please note that once an artist name has been created, it cannot be modified. In the event that you need to assign a new name, kindly send an email to our content team at support@playandfollow.com
  5. Craft a brief artist description that captures your essence in just a few words or a sentence to give fans a glimpse of who you are. (Ex. “Latin Trap Diva”, or “Puerto Rican rapper and songwriter considered by many to be one of the most authentic latin trap artists.”
  6. Choose the primary genre and subgenre classifications that best represent the majority of your music.
  7. Edit, view, and rearrange your music and social media links by using the buttons next to each respective store.
    
    You cannot edit the landing page links since those links were verified from the creation of the account.
    
    To request a new link, click on the “Add Store” button, and send your request for the music store or social media platform you would like for the Play & Follow team to verify.
    
    Your requests for a new store link will take 24-48 hours for the Play & Follow team to review and confirm its validity.
    
    There is no limit to the number of requests you can submit, just be sure that the links are accurate to make the approval process more effective.
    
    You can hide or show the platform. This will make it visible for fans on the official landing page.
    
    You can click on the links to open the corresponding platforms and verify their destinations.
    
    To rearrange the sequence or the stores, drag-and-drop the links in the order of your preference.
  8. You can view and manage the artist team by clicking on the contact card next to the team members name to view details on their roles and permissions.
  9. To add a team member, click on the “Add” button and complete the details of the team members position, permissions, name and email. This team member will receive an email confirmation confirming they have been added to the artist’s team and will proceed with instructions on how to login and create their account.
    
    The artist will also receive an email notification confirming the addition of the new team member.
  10. In the biography section, share some details with your followers about yourself as an artist and your musical background in less than 10,000 characters.
2. Navigate to the Artist Page tab on the left hand side of the screen. Here you will be able to customize your artist page with pre-built templates, photos, custom features such as your music and social media links, while having the options to include a gallery, videos, a Spotify Playlist and more!
  1. To begin the creation of your custom artist landing page, select a template. There are 3 templates to choose from: Basic, Elegant, and Urban. You will be able to switch between templates at any time during the creation process. If you selected the Urban template, then you will have a few color options to choose from for the font. All other templates do not have font customization at the moment.
  2. As a default, you will always stay on the “Home Main Content” feature. Here you can customize the main photo that will show for the background of your artist page.
    
    To add a “Home Photo”, click on the Add image button and select a photo from the library or upload a new photo. Be sure that all photos are in jpeg or jpg format. Once selected, then insert the image.
    
    You can modify the size and positioning of the image using the tool below the image, which allows you to zoom in and move the placement of the photo.
    
    You have the option to show or hide your logo, but clicking on the check box under the photo.
    
    You can preview your selections on the bottom section.
  3. Under the Features section, you will move to the next feature which is Social Media Links.
    
    This section enables you to organize the sequence of your social media buttons. You can hide a specific platform by clicking on its corresponding button, and you can rearrange the order of the buttons by dragging and dropping them into the desired position.
  4. To arrange your DSP links, click on the DSP Links button under the “Features” section. Similar to the social media buttons, you can hide a specific store by clicking on its corresponding button, and you can rearrange the order of the buttons by dragging and dropping them into the desired position.
  5. To add more features to your artist page, click on the add button under “Features”.
    
    Here you can add and edit your biography and add another image and edit the position of that image to be on the right side or the left side of the biography. You can preview the format below your selections.
    
    You can add your contacts such as manager or booking agent for fans, venues or sponsors to contact you or your team.
    
    In this feature, you can input the contact’s information and role, include a brief “about me” section for the contact, and attach an image of the contact.
    
    To view or edit that contact’s information, you can click on their contact cart next to that feature and update their information.
    
    You have the option to view or hide any contacts added to that list.
    
    You can add a Gallery to your artist page by clicking the add feature and selecting the Gallery option in the picklist.
    
    You must add at least 3 images if you select this feature. This is a dynamic feature, so you will not be able to adjust the positioning of the photos after you upload.
    
    You can add a YouTube video as a feature by clicking the add feature and selecting the YouTube Video option in the picklist.
    
    Add a Video Title for this feature and paste the link in the YouTube Video URL field.
    
    The video must be configured to be able to be embedded in order for it to be viewable on the landing page.
    
    You can highlight a specific Spotify playlist on your artist page. To do so, simply select the feature, add it to your page, give the playlist a title, and paste the Spotify playlist URL in the corresponding field.
  6. Once all your desired features have been added, you can hide, remove, or rearrange the order of the added features.
  7. You can obtain a complete preview of your artist landing page by clicking on the “Full Page Preview” button located on the right-hand side of the page, below the features.
  8. You can make your artist landing page visible to the public by changing its visibility status to “Public”.
  9. You can share your Artist Page with your fans by copying the URL, sharing directly to specific platforms listed in the share section, or downloading the QR code directly from the page.
    
    You can customize the color and format of the QR code file (PNG or SVG) when downloading it, if you prefer to share it that way.

Track the performance of your artist page
The artist analytics page provides a detailed overview of how your artist landing page is performing. You can track the performance of your artist landing page and see how many views it has received, as well as where those viewers are located. This information can help you understand your audience better and make more informed decisions when planning your marketing and promotional strategies.
1. Page Views is a metric that indicates the total number of times your artist page has been viewed by users since its creation.
2. The term “Total Releases” indicates the number of music releases that are associated with your Artist account.
3. Here on the analytics page, you can view the geographic origin of your visitors under the “Country” section. You’ll be able to see the number of clicks from each country and the source that directed them to your landing page in list view and as a map view..
4. For new artists on Play & Follow, it may take some time for the analytics section to display meaningful data. As you continue to personalize your landing page, promote it, and engage with your fans, you should start to see an increase in traffic and activity, and your analytics will become more useful over time.

Track and share your Play & Follow release links
This section is where you can search for your Play & Follow releases, copy their links, and track their performance. Once your smart links are connected to your Play & Follow for Artists account, you can monitor how they’re doing and adjust your marketing strategies accordingly. The artist analytics page is an essential tool for any artist looking to better understand their audience and improve their marketing efforts.
1. If you haven’t created any Play & Follow links yet, please contact our support team for guidance on how to get started with creating links for your releases.
2. If you have previously created Play & Follow links but they are not appearing in your account, please reach out to our support team for assistance.

Email Verification

Email verification is crucial for various reasons, especially in today’s digital age. It refers to the process of confirming the validity and ownership of an email address. When a user signs up for a service, website, or application, they often need to provide an email address. Here are some reasons why email verification is important:

Reducing spam and fraudulent activities: Email verification helps prevent the creation of fake or malicious accounts. By verifying email addresses, organizations can ensure that users are genuine and reduce the risk of spam, scams, or fraudulent activities.

Maintaining a clean database: Verifying email addresses helps maintain a clean and accurate database. Invalid or non-existent email addresses can clutter the system and lead to failed communications or wasted resources. By confirming the validity of email addresses, organizations can ensure that their contact lists are up to date.

Preventing errors and typos: Users often make mistakes while entering their email addresses. These errors can lead to failed communications or cause frustration for both users and organizations. Email verification helps catch such errors and prompts users to correct them, reducing the chances of miscommunication.

Enhancing user experience: By implementing email verification during the sign-up process, organizations can improve the user experience. Validating email addresses ensures that users receive important account-related information, such as confirmation emails, password resets, and notifications. This helps establish trust and credibility with users, ultimately leading to a better overall experience.

Security and account protection: Email verification adds an extra layer of security to user accounts. It helps prevent unauthorized access by confirming that the person signing up owns the provided email address. This can be particularly important for platforms that handle sensitive information or require secure authentication.

Compliance with legal requirements: In some cases, email verification may be necessary to comply with legal regulations or industry standards. For example, organizations in certain sectors, such as healthcare or finance, may have strict requirements for verifying the identities and contact information of their users.

Overall, email verification plays a vital role in maintaining a secure and reliable digital ecosystem. It helps reduce spam, protect user accounts, enhance communication efficiency, and ensure compliance with various regulations. By implementing email verification processes, organizations can improve their operations, build trust with users, and foster a more positive user experience.

Language Settings

Locate the language settings: Look for a language selector or language settings option on the top right side of the webpage. It is typically represented by a language icon or a dropdown menu.

Click on the language selector: Once you have found the language selector, click on it to open the language options.

Choose the desired language: In the language options, you will see a list of available languages. Select the language you prefer by clicking on it.

Confirm the language change: After selecting the desired language, the webpage should automatically update and display content in the chosen language.

Verify the language change: Scroll through the webpage to ensure that the language has indeed been changed. Check the navigation menu, headings, and content to make sure they are now in the selected language.

Adjust language preferences (optional): Depending on the webpage, you may have additional language-related preferences to customize. These preferences could include date and time formats, currency symbols, or region-specific settings. Look for a settings menu or preferences section to modify these options if needed.

Troubleshooting: If you encounter any issues or the language change doesn’t take effect, try refreshing the webpage or clearing your browser’s cache. Additionally, ensure that the selected language is supported by the webpage you are visiting.

Remember that the process of changing the language on a webpage may vary depending on the website’s design and layout. If you are unable to locate the language settings, refer to the webpage’s documentation or contact their support for further assistance.

Account Information

The data or content you provide within the My Account section is accessible and visible exclusively to individuals who are part of your team or organization. Here’s a further explanation:

Restricted access: The phrase implies that the information you input is not publicly accessible to individuals outside your team. It suggests that the platform or system you are using has implemented security measures to ensure that only authorized team members can view the content.

Privacy and confidentiality: This statement emphasizes the importance of maintaining privacy and confidentiality within the team environment. It assures users that their input or contributions are protected and not exposed to external parties or unauthorized individuals.

Collaboration and teamwork: By stating that the information is only seen by team members, the help page implies that the platform is designed for collaborative purposes. It encourages team members to share and exchange information freely, fostering effective teamwork and efficient communication within the designated team or organization.

Data protection and compliance: The mention of limited visibility to team members suggests that the platform may comply with data protection regulations and industry standards. It indicates that the system is designed to handle data securely and respects privacy requirements, which can be particularly important for sensitive or confidential information.

Internal knowledge sharing: This statement also implies that the information you input is intended for internal knowledge sharing purposes. It underscores that the platform serves as a dedicated space for team members to access relevant information within their professional context.

It is important to note that the specific details and extent of privacy and accessibility may vary depending on the platform, system, or organization. It is advisable to review the platform’s privacy policy, terms of service, or any additional documentation to gain a comprehensive understanding of the privacy features and restrictions in place.

Suggestion Box

Help Center Topics
- How to verify artist account
1. 1. To verify your artist account on Play & Follow for Artists, you need to submit a request for verification and provide relevant information. The verification process typically takes several days to complete.
- How to add a streaming platform to my links
1. 1. To add a platform on Play & Follow for Artists, you will need to navigate to the “Artist Information” section and select the platform you want to add.
    
    You will send your request for the music store or social media platform you would like for the Play & Follow team to verify.
    
    Your requests for a new store link will take 24-48 hours for the Play & Follow team to review and confirm its validity.
    
    There is no limit to the number of requests you can submit, just be sure that the links are accurate to make the approval process more effective.
- How to change the URL of the artist page
1. 1. To change the URL of your artist page on Play & Follow for Artists, you need to contact the support team and request the change. The team will provide further instructions on how to proceed.
- How to make the artist page private
1. 1. You can make your artist landing page invisible to the public by changing its visibility status to “Private”.
- How to share my artist page
1. 1. To share your artist page on Play & Follow for Artists, you can copy the link to your landing page or share it directly through social media platforms.
- How to update account information
1. 1. To update your account information on Play & Follow for Artists, you need to go to the “My Account” section and from there, you can update your personal and contact information as desired.
- How to customize the layout of my landing page
1. 1. To construct a fully personalized artist landing page, it is essential to fill out both the Artist Information Section and the Artist Page Section to leverage all the available tools provided by Play & Follow for Artists.
- How to remove features from my landing page
1. 1. To remove features from your artist page, go to the “Artist Page” section and under “Features” you can add, remove, or hide any features.
- How to change my artistic name
1. 1. To change your artistic name on Play & Follow for Artists, you need to contact the support team and request the change. The team will provide further instructions on how to proceed.
- How to change my notifications
1. 1. To change your notifications on Play & Follow for Artists, you need to go to the “My Account” section and select the notifications you would like to enable.
- How to change the order of the stores on my landing page
1. 1. To change the order of the stores on your landing page, go to your Play & Follow for Artists account and select the “Artist Page” tab. Then click on “DSP Links” and drag the stores to the desired order.
- How to add a gallery to my landing page
1. 1. To add a gallery to your landing page, go to your Play & Follow for Artists account and select the “Artist Page” tab. Then click on “Gallery” under the Features section and upload the images you would like to add to your artist page.
- How to understand the analytics
1. 1. To understand the analytics, go to your Play & Follow for Artists account and select the “Analytics” tab. There, you can view data about your artist page and you can see information about visits, geographic locations, and more.
- How to copy and share a link
1. 1. To copy and share your artist page link, go to your Play & Follow for Artists account and select the “Artist Page” tab. Then find the link you want to share and click on the “Copy” button. You can then paste the link wherever you want to share it.
- How can I export the analytics
1. 1. At the moment, we do not have this capability, but it will be available in future versions.
- Can I have a custom domain
1. 1. At the moment, we do not have this capability, but it will be available in future versions.
- How to create a QR code
1. 1. A QR code automatically generates as soon as you begin building your artist page. Simply customize and download the QR straight from the “Artist Page” tab.
- Can I change the link after it has been published?
1. 1. No, once a link has been published, you cannot change it.
- How do I use the short link
1. 1. To use the short link, simply copy the link and share it wherever you want. The short link is useful for social media bios or places with limited characters.
- When do analytics update on P&F?
1. 1. Analytics on Play & Follow for Artists are updated in real-time, so you can see the most up-to-date information about your audience and landing page.
- How do you count a visit?
1. 1. A visit is counted whenever someone clicks on one of your links and is directed to your landing page.
- Managing artist images
1. 1. By clicking on the images from your account, you can have access to edit, upload, or delete any media content.
- Inviting team members
1. 1. To invite team members to your Play & Follow for Artists account, go to the “Artist Information” tab and click on “Add Team Member.” Enter their email address and select the level of access you want them to have.
- What is the advantage of using Play & Follow?
- When will my releases show on my Play & Follow for Artists?
1. 1. Your releases will only show if you are working with a partner of Play & Follow such as InnerCat Music Group.
- What is the difference between a Play & Follow SmartLink and a HyperLink?
1. 1. The difference between a Play & Follow SmartLink and a HyperLink is that a SmartLink is a dynamic link that automatically redirects users to the appropriate music streaming platform based on their geographic location and device, while a HyperLink is a static link that only directs users to a specific streaming platform.
- Does the link expire?
1. 1. The Play & Follow link does not expire.
- How do I register?
1. 1. To register for Play & Follow for Artists, you need to visit the Play & Follow for Artists website and request an account.
- How much does it cost to use Play & Follow for Artists?
1. 1. It’s free! You just have to have music on any music streaming platform and an active social media account to promote your music.
- Is Play & Follow for Artists worth it?
1. 1. Whether Play & Follow for Artists is worth it depends on an artist’s specific needs and goals.
- How do I use the analytics from Play & Follow for artists?
1. 1. To use the analytics from Play & Follow for Artists, an artist can access the artist analytics page to track the performance of their landing page, see where their audience is located, and adjust their marketing strategies accordingly.
- How can I claim an artist profile on Play & Follow for Artists?
1. 1. To claim an artist profile on Play & Follow for Artists, an artist needs to create an account and provide the necessary information to verify their identity.
- How long does it take to get verified on Play & Follow for Artists?
1. 1. The time it takes to get verified on Play & Follow for Artists can vary, but it typically takes a few days to a week.
- How do I make changes to my release links?
1. 1. To make changes to release links on Play & Follow for Artists, an artist can log in to their Play & Follow Studio account and edit the links as necessary.
- Why are some of my releases missing
1. 1. Some releases may be missing from an artist’s account due to technical issues or errors. If this happens, an artist can contact the Play & Follow support team for assistance.
- How do I reset my password
1. 1. To reset a password for a Play & Follow for Artists account, an artist can follow the instructions on the login page to reset their password or you can go to the “My Account” section and click on “Reset Password”.
- How do I get my music on a digital store?
1. 1. An artist can get their music on a digital store by using a distribution service.
- Who has access to my artist account?
1. 1. Only the artist and authorized users have access to an artist’s Play & Follow for Artists account.
- I requested access to my Play & Follow for Artists profile, but I haven’t received an update. What is the status of my application?
1. 1. If an artist has requested access to their Play & Follow for Artists profile but has not received an update, they can contact the Play & Follow support team for an update on their application status.
- Why do I need to confirm my email address?
1. 1. Confirming your email address is important because it helps to verify that you are the owner of the email account associated with your Play & Follow for Artists account. This ensures that you have access to all the features and benefits of the service, and that you can receive important updates, notifications, and other information related to your account. Additionally, confirming your email address helps to prevent unauthorized access to your account, and helps to keep your information and data secure.

Note
- If you need to modify any confidential account information, customize your notifications, or reset your password, simply go to the My Account section and make the necessary changes there.